Once you’ve completed your gear order, you can contact the seller at any time through the order page. You can find this by clicking the your username in the top-right corner (make sure you’re logged in) and click ‘Buy & Sell’ from the drop-menu.
This will take you to your Marketplace dashboard. You can check on your Purchases from the left column. You can see your ordered item, the seller name, and the status of your order. Click on ‘View’ on the order you’d like to learn more about.
You can send a message directly to the seller in the ‘message’ box at the bottom of the page, and see any messages the seller has sent to you. The seller will get an email notification when you send them a message via this page.
First try to communicate with the seller via the order page. Most sellers are very reasonable and will work with you to find a resolution. If you continue to have difficulties with your order, please contact Gearogs support via the chat button on the right.